Angel Dust Ltd reserves the right to make changes to any part of these Terms and Conditions without notice. By ordering Angel Dust's service via telephone or e-mail, the client is agreeing to be bound by these Terms and Conditions of Service. In the event that the client is not satisfied with the standard of work, he/she should contact the company not more that 24 hours after the completion of the service. Unless good reason is given for late notification of any complaint, the company will not consider any complaints which are notified after such period of 24 hours.
In the event of complaint, the client will allow the company to send a cleaner back to the client’s property, to complete the work to the client’s satisfaction and the company will not normally refund any payment, if it is not permitted to return to the client’s property to complete the job.
Bookings
Any bookings that are made in the first instance via telephone conversation, will need to be confirmed via email to avoid any errors or inaccuracies.
Insurance
Angel Dust Ltd is insured by full public and employer's liability cover. The cleaners have full public liability insurance.
Claims
In case of a complaint, Angel Dust Ltd requires to be notified within 24 hours after completion of the cleaning work. No claims will be entertained after this time limit. If the Client is dissatisfied with the work, a cleaner must be allowed to return and re-do the job at no extra charge.
Cleaning Materials & Equipment
Angel Dust Ltd will provide all cleaning materials unless the client has any specific requirements. These can be provided but may be subject to a surcharge. The client must provide a vacuum and mop & bucket at the property and allow the cleaner access to hot water and power.
Angel Dust Ltd will perform the work specified by the Client in a professional manner.
All prices are subject to VAT.